To meet the demand in business process outsourcing sector (BPO) upgrading existing facility providing by training in short duration Call Center Assistant Course is started in order to fulfill the market demand.

We have started successfully Call Center Assistant course from 1st June 2006.Course duration is 02 month . In first month We conduct theory training of American & Australian Accent by expert guest faculties from various BPO sector . And second month we arranged on the job training for practical at reputed call center like as – icall India Ltd.,M-phasis BPO sector , Hutch call center. Adiance Technology , Magus Coustomer Dialog , Mangalam Infotech, Agis call center , VSNL tata telecom, Phone booth (Dial one) call center etc.

It is pleased to say that we have completed 3 batches of 77 trainees of this trade and our success ratio of placement is 100%. It is our great achievement.

In the age of globalization the varied range of business use call centres to interact with their customers. Examples include utility companies, Mail-orders catalogue firms, and customer support for wide variety of products from different companies.

Call Centre is a centralized office of a company that answers the incoming calls from customers(i.e. inbound calls) or company represents its products by making calls to the customers(i.e. outbound calls or telemarketing) such an office may also responses faxes , letter, e-mails or written correspondences.

Call Centre is to concern with extra ordinary customer services. Today's customer is more demanding than ever. In global market place,24 hrs/7 days a week service is often expected .This service can be catered by the use of call centre. To interact with their customers the call centres needs qualified, enthusiastic, well-disciplined and result oriented call centre assistant. To fulfill this requirement of existing and emerging call centres, Directorate of Employment & Training, Gandhinagar has decided to start "Call Centre Assistant Course”

After the successful completion of this training, the candidate would be able to :-confidently apply for a successful call centre, Customer care, Hospitality Management or any other major profession where fluent communication skills are value-added, core competency

The faculties consist of expert experienced professionals drawn from reputed educational & professional institution who have made distinct mark in the respective fields. The course is expected to adopt a modern and comprehensible teaching methodology of imparting qualitative training

Admission to the Call Centre Assistant Training Programme is in accordance with the rules and regulations of the G.C.V.T. Gandhinagar, as mentioned below

Application must be made only in the prescribed form attached to this prospectus. Applicants are requested to read the prospectus carefully before filling up the application form. Incomplete or false information will lead to rejection of form. Filled in application form along with all the attachment and enclosures specified there in should reach on or before the last date as mentioned in the application form Fees paid upon admission are not refundable under any circumstances . Please clearly give your preference for one of the three training institutions. As far as possible an attempt will be made to accommodate the candidate's centre of choice. However it may not be possible to accommodate the first preference in all the cases, then the candidate will have to take the choice available. No request for the change will be allowed thereafter during the training period. one passport size photo shall be affixed on the application form

Examinations will be conducted at the end of the every course. The assessment consists of internal as well as external examination conducted by G.C.V.T. Gandhinagar. In this regard the decision of the GCVT will be final and binding

The programme is recognised by Gujarat Council of Vocational Training Gandhinagar (G.C.V.T.). G.C.V.T. is an autonomous council formed by Govt. of Gujarat and Registered under Bombay Public Trust Act 1950, and Soc. Reg. Act. 1860. It is one of the objectives of council to develop curriculum, to make suitable modification in existing vocational trades and to workout and operationalised methodology for testing and certification of vocational skills for both formal and informal training